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Complaint letter
by Rebeca (Y3, 2005-06)

24 Princess Street
Manchester MN9 6RD

27 th January 2006

Mr Clark
The Manager, ElectroWorld Superstore
Knowsley Way, Manchester M60 3BY

Re: 787945621

Dear Mr Clark,

I would like to inform you of my dissatisfaction with the Dekon UX-01 digital camera that I purchased from your store on 20 th December 2005.

Unfortunately, your product has not performed well because when I press the botton to take a photograph, it takes a long time to respond, and then most of the times the photo is blurred. I checked the manual that came with the camera to make sure I was doing all well, but I was right and this problem is not mentioned in the manual.

I took the camera to your customer service specialized on repairs, but they didn´t solve my problem.

To resolve the problem completely, I would like to exchange this camera for a new one of the same model that works properly or get my money back. Copies of my peceipt and guarantee are attached.

I look forward to your reply and a resolution to my problem by March 1 st , 2006. If I have no response by then, I will start looking for help from a consumer protection agency. Please contact me at the above address or by phone at 617132046 in the evening.

Thank you for your assistance and cooperation in this matter.

Sincerely,

REBECA P